Derbyshire Carers Association offices will be closed from 4.30pm Christmas Eve until 9am Tuesday 4th January 2022

Should you need help and support over the festive period, please refer to the information below

A pdf version is available here

NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

go to

call 111

Please don’t forget to order your repeat prescriptions before pharmacists close for the Christmas Bank Holidays.


Mental Health

Helpline for children struggling with mental health or abuse. 0800 1111


CRUSE Bereavement Care
For support during a bereavement Call 0808 808 1677


Monday - Friday 9.30am - 5pm

Tuesday, Wednesday & Thursday 9.30am - 8pm

Weekends 10am - 2pm



Mind have both an information helpline and a legal helpline to give advice on mental health issues.

The Information line is open Monday to Friday, 9am to 6pm on tel: 0300 123 3393

The legal line is open Monday to Friday from 9am to 6pm on tel: 0300 466 6463


P3 Mental Health 24/7 Helpline 

This service offers a free 24/7 helpline for people in Derbyshire and Derby City who require advice about mental health.
0800 028 0077


Relate Derby and Southern Derbyshire

Offer a telephone counselling service for carers of people with mental health issues, autism and Asperger's. The helpline is open Tuesday and Thursday 10am to 1pm. Tel: 0808 178 9363



If you are having a difficult time and need someone to talk to or if you are worried about someone else the Samaritans offer a free helpline or email service.

Call 116 123




Food Banks

Rural Action Derbyshire

Phone: 01629 592970

They have an alphabetical list of all food banks.



Online Support Groups

Please stay safe online and never give any personal details that could identify you. If you're not sure, visit the Get Safe Online website for some top tips before you join a group for the first time.

Macmillan - online community carers group offering a safe and supportive place for people looking after someone with cancer to share worries and emotions.

Mental Health Carer Forum a friendly space for discussion, help and support with issues surrounding mental health.

Mencap Family Hub online community for parents and carers of people with learning disabilities.

Talking Point is the Alzheimer's Society's online community for people with dementia and their carers.



Age UK

Advice for older people every day of the year 8am – 7pm

Call 0800 678 1602


Call Derbyshire (Social Care Support)

Derbyshire County Councils call centre is open to provide you with speedy and direct responses.

Monday - Friday 8am - 6pm
Saturday - 9.30am - 4pm

Call 01629 533190


Carers UK Advice Line

Tel: 0808 808 7777, Monday to Friday, 9am to 6pm. 


Derby City Careline (Social Care Support)

The service operates from 5pm to 9am Monday to Friday and 24 hours a day on weekends and bank holidays.

Call 01332 956606


Derbyshire Community Response Unit – Derbyshire County Council

Derbyshire County Council are coordinating a community response across the county to make sure vulnerable residents are supported through the coronavirus outbreak.

The Community Response Unit will help those in need.

Monday to Friday - 9am - 5pm
27th December - Closed
28th December - Closed
3rd January - Closed

Call 01629 535091


Domestic abuse help line –

Derbyshire county council - 08000 198 668. You can also email the support line giving a number you can be contacted safely at



Offer friendly, confidential advice on drug related issues by live chat. 

Tel:  0300 1236600


The Silver Line

24 hour helpline providing information, friendship and advice for to older people.

Call 0800 4708090


Warmer Derby & Derbyshire

If you think you’ll struggle to stay warm and afford your energy bills this winter. Tel: 0800 677 1332


Derbyshire Carers Association would like to take this opportunity to wish you a Merry Christmas and we hope to see you all in the New Year.

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