Helplines


We have put together a list of helplines for different needs for use during this current lockdown 

 

A pdf version is available here

NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

go to 111.nhs.uk

call 111

Please don’t forget to order your repeat prescriptions before pharmacists close for the Christmas Bank Holidays.

 

Mental Health

CALM Helpline
For men who are down or have hit a wall for any reason, who need to talk or find information and support. 0800 58 58 58

 

Childline
Helpline for children struggling with mental health or abuse. 0800 1111

 

CRUSE Bereavement Care
For support during a bereavement Call 0808 808 1677
Email derbyshire@cruse.org.uk

Monday - Friday 9.30am - 5pm

Tuesday, Wednesday & Thursday 9.30am - 8pm

Weekends 10am - 2pm

 

Mind

Mind have both an information helpline and a legal helpline to give advice on mental health issues.

The Information line is open Monday to Friday, 9am to 6pm on tel: 0300 123 3393

The legal line is open Monday to Friday from 11am to 2pm on tel: 0300 466 646

 

Papyrus HopelineUK
Confidential suicide prevention advice. 0800 068 4141

 

P3 Mental Health 24/7 Helpline 

This service offers a free 24/7 helpline for people in Derbyshire and Derby City who require advice about mental health.
0800 028 0077

 

Relate Derby and Southern Derbyshire

Offer a telephone counselling service for carers of people with mental health issues, autism and Asperger's. The helpline is open Tuesday, 10.30am to 4.30pm and Thursday, 1.30pm to 4.30pm. Tel: 0808 178 9363

 

Samaritans

If you are having a difficult time and need someone to talk to or if you are worried about someone else the Samaritans offer a free helpline or email service.

Call 116 123

Email jo@samaritans.org

 

 

Food Banks

 

Rural Action Derbyshire

Phone: 01629 592970

They have an alphabetical list of all food banks.

 

 

Online Support Groups

 

Please stay safe online and never give any personal details that could identify you. If you're not sure, visit the Get Safe Online website for some top tips before you join a group for the first time.

 

Macmillan - online community carers group offering a safe and supportive place for people looking after someone with cancer to share worries and emotions.

 

Mental Health Carer Forum a friendly space for discussion, help and support with issues surrounding mental health.

 

Mencap Family Hub online community for parents and carers of people with learning disabilities.

 

Talking Point is the Alzheimer's Society's online community for people with dementia and their carers.

 

General

Age UK

Advice for older people every day of the year 8am – 7pm

Call 0800 678 1602

 

Call Derbyshire (Social Care Support)

Derbyshire County Councils call centre is open 24/7  to provide you with speedy and direct responses.

Call 01629 533190

 

Carers UK Advice Line

 

Tel: 0808 808 7777, Monday to Friday, 10am to 4pm. Carers UK also provide a listening service on Mondays and Tuesdays from 9am to 7pm using the same phone number.

 

Derby City Careline (Social Care Support)

The service operates from 5pm to 9am Monday to Friday and 24 hours a day on weekends and bank holidays.

Call 01332 786968

  

Derbyshire Community Response Unit – Derbyshire County Council

Derbyshire County Council are coordinating a community response across the county to make sure vulnerable residents are supported through the coronavirus outbreak.

The Community Response Unit will help those in need by delivering services such as:

•           food shopping and delivery

•           checking up on people who are isolated with a phone call or online help to prevent loneliness                                            

              and check whether there is anything they need

•           collecting and delivering prescriptions

Call 01629 535091

 

Domestic abuse help line –

 

Derbyshire county council - 08000 198 668. You can also email the support line giving a number you can be contacted safely at derbyshiredahelpline@theelmfoundation.org.uk

 

FRANK

Offer friendly, confidential advice on drug related issues by live chat. The services is available 2pm to 6pm.

Tel:  0300 1236600

  

The Silver Line

24 hour helpline providing information, friendship and advice for to older people.

Call 0800 4708090

  

Warmer Derby & Derbyshire

Helpline is open, their energy bills/cold homes phone line service is still running, albeit in a modified form. While home visits will be replaced by conference/video calls where appropriate, and/or postage of information leaflets & materials. Tel: 0800 677 1332