Contributing to Carers’ Voice is a real opportunity to make a difference and help the Derbyshire All Age Carers Support Service to offer the support that carers want, in the most helpful and accessible ways.

Below are some of the ways that carers’ feedback has effected real, measurable change:

You said	We did
Carers want to share their knowledge and have a voice.	Derbyshire Carers Association have introduced a county-wide Carers’ Voice Co-production panel and we already have a group of passionate, eager carers involved.
Carers want to know that their feedback is being listened to and acted upon.	We have: Incorporated co-production into our future service design Changed the day and time of our Glossop Support Group to better accommodate carers Strengthened links between our offices in High Peak and Ripley
Carers in High Peak were struggling to find out what appropriate support was available to them.	We introduced the Information Roadshow and delivered three in-person information events across High Peak. We plan to introduce these in each locality in Derbyshire Carers Association’s new engagement model.
Carers need more information about available support earlier on their caring journey, and crucially before a crisis point.	We have developed a Welcome Booklet, in consultation with carers.
Carers disliked being directed to online services/support and/or were overwhelmed by the number of leaflets given.	We provided opportunities to speak to support services in person. (With services invited to Roadshow events based on what carers would like to see and what is available in their community).
Carers who are not confident online felt that the increasing digitalisation of care increases their caring burden and is a source of stress.	We: Partnered with Rural Action Derbyshire to survey existing internet usage and access amongst carers Have introduced digital awareness training for all frontline staff Are incorporating digital training into our new carer learning model Will ensure that, wherever possible, our service remains accessible to carers who are not online or are not confident online.
Carers felt let down by services and that no one was listening.	Derbyshire Carers Association established direct reporting links into Healthwatch.
Carers emphasised how important the relationship with GP Surgeries and how fraught that relationship could be at times.	Derbyshire Carers Association appointed a GP Liaison Worker to provide Carer Awareness Training, Carers' Pledge and ongoing Carers' Champion support to general practice teams.
Carers said that keeping on top of household chores and gardening could be a barrier to taking a break and created anxiety.	Derbyshire Carers Association partnered with Time Swap and for every hour a carer gives to the Carers’ Voice project, they can bank an hour and claim back to use towards a service.
Caring was impacting on carers’ ability to work and finances were a concern for many.	DCA introduced a Carers’ in Employment Worker to work with employers to support carers.

You Said: We Did

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