Derbyshire Carers Association offices will be closed from 5pm Tuesday 24th December 2024 until 9am Thursday 2nd January 2025
Should you need help and support over the festive period, please refer to the information below
NHS 111
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
go to 111.nhs.uk
call 111
Please don’t forget to order your repeat prescriptions before pharmacists close for the Christmas Bank Holidays.
Mental Health
Childline
Helpline for children struggling with mental health or abuse. 0800 1111
CRUSE Bereavement Care
For support during a bereavement Call 0808 808 1677
Opening hours
- Monday, Wednesday, Thursday, Friday: 9.30am-5pm
- Tuesday: 1pm – 8pm
- Saturday – Sunday: Closed
Email Service – Opening Hours:
You can contact us through our webform at any time.
Our bereavement volunteers will respond to enquiries:
- Monday, Wednesday and Friday: 9am – 5pm
- Tuesday, Thursday: 9am – 8:00pm
- Saturdays 10am – 2pm
Mind have both an information helpline and a legal helpline to give advice on mental health issues.
The Support Line 0300 102 1234 is open Monday to Friday, 9am to 6pm (except for bank holidays)
The Infoline 0300 123 3393 is open Monday to Friday, 9am to 6pm (except for bank holidays)
The legal line 0300 466 6463 is open Monday to Friday from 9am to 6pm (except for bank holidays)
P3 Mental Health 24/7 Helpline
This service offers a free 24/7 helpline for people in Derbyshire and Derby City who require advice about mental health.
0800 028 0077
If you are having a difficult time and need someone to talk to or if you are worried about someone else the Samaritans offer a free helpline or email service.
Call 116 123
Email jo@samaritans.org It may take several days to receive a reply by email.
Food Banks
Phone: 01629 592970
They have an alphabetical list of all food banks.
Online Support Groups
Please stay safe online and never give any personal details that could identify you. If you're not sure, visit the Get Safe Online website for some top tips before you join a group for the first time.
Macmillan - online community carers group offering a safe and supportive place for people looking after someone with cancer to share worries and emotions.
Mencap Family Hub online community for parents and carers of people with learning disabilities.
Talking Point is the Alzheimer's Society's online community for people with dementia and their carers.
General
Advice for older people every day of the year 8am – 7pm
Call 0800 6781 602
Call Derbyshire (Social Care Support)
Derbyshire County Councils call centre is open to provide you with speedy and direct responses.
Monday - Friday 8am - 6pm
Saturday - 9.30am - 4pm
Call 01629 533190
Tel: 0808 808 7777, Monday to Friday, 9am to 6pm. (including Bank Holidays)
Derby City Careline (Social Care Support)
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby. The service operates from 5pm to 9am Monday to Friday and 24 hours a day on weekends and bank holidays.
Call 01332 956606
The Helpline is available 24 hours per day, 7 days per week. With overnight calls and those made at weekends or bank holidays answered by Call Derbyshire. The number is free and hidden from bills.
Derbyshire county council - 08000 198 668.
Offer friendly, confidential advice on drug related issues by live chat.
Tel: 0300 123 6600
24 hour helpline providing information, friendship and advice for to older people.
Call 0800 4 70 80 90
If you think you’ll struggle to stay warm and afford your energy bills this winter. Tel: 0800 677 1332
Kooth is an online support service for young people aged 10-24
Feeling concerned or overwhelmed by the news is understandable, especially if you are struggling with your mental health or you have a physical illness. It might be that you’re anxious about your own health, the health of someone in your family. Young Minds have some steps easy to use steps for you to take if you are feeling anxious.
Derbyshire Mental Health Helpline and Support Service
The Derbyshire Mental Health Helpline and Support Service is a freephone service available to everyone living in Derbyshire - both young people and adults. It is open 24 hours a day, seven days a week.
If you or your loved one are experiencing distress or anxiety, or feeling that you cannot cope, call us on 0800 028 0077 for support over the phone. That support could be about your mental health but you can also talk through practical issues that may be causing concern.
Derbyshire Carers Association would like to take this opportunity to wish you a Merry Christmas and we hope to see you all in the New Year.
